FAQs

1. What products do you offer?

We offer a wide range of custom promotional products, including T-shirts, tote bags, wine tumblers, trucker caps, mugs, and more. Our products are perfect for corporate giveaways, wedding souvenirs, and personalized branding needs.

2. Can I customize my order?

Yes, all our products can be fully customized to suit your specific requirements. You can choose the design, color, and text to create a unique product that reflects your brand or event.

3. What is the minimum order quantity?

The minimum order quantity varies by product. For most items, we can accommodate both small and large orders. Please contact us for specific details on the product you’re interested in.

4. How long does it take to process an order?

Our typical turnaround time is 7-10 business days from the time of order confirmation. However, this can vary depending on the complexity of the order and current demand. Rush orders may be available upon request.

5. Do you offer design services?

Yes, we offer professional design services to bring your vision to life. Whether you have a design ready or need assistance creating one, our team is here to help. Our design services are available for a fee of $40.

6. What are your shipping options?

We offer various shipping options to meet your needs, including standard, expedited, and international shipping. Shipping costs and times will depend on your location and the size of your order.

7. How do I place an order?

If you've selected a product from our website and are ready to order, please submit a quote request and send your logo or images toinfo.ibrandpromotions@gmail.com. An invoice will be provided, and payment is required before we create a draft for your approval. Once the draft is approved, we will proceed with your order.

8. What is your return and refund policy?

Due to the customized nature of our products, we do not accept returns. However, if there is an issue with your order, such as a defect or mistake, please contact us within 2 days of receiving your order, and we will work with you to resolve the issue.

9. Do you offer bulk discounts?

Yes, we offer discounts on bulk orders. The discount rate varies depending on the quantity ordered. Please contact us for a quote tailored to your needs.

10. How can I contact customer service?

You can reach our customer service team via email at info.ibrandpromotions@gmail.com or by phone at 226-637-4177. We’re available 9am-5pm (Monday to Friday) to assist with any questions or concerns.